Terms & Conditions

1. Acceptance of Terms

By accessing or using the website at zenvyx-agency.com (the “Site”) or engaging Zenvyx for any service, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use the Site or engage our services.

These Terms apply in addition to any separate written agreement, proposal, or statement of work signed for a specific project. Where a signed agreement and these Terms conflict, the signed agreement controls for that project.

2. Who Operates This Site

Zenvyx (“Zenvyx,” “we,” “us,” or “our”) is operated by [OPERATOR NAME], an independent service provider based in the Republic of Moldova. Zenvyx is not currently registered as a separate legal entity; all services are provided directly by [OPERATOR NAME] under the Zenvyx brand name.

You can reach us at zenvyx@proton.me or by phone at +373 780 20 690 or +373 79 794 715.

3. Use of the Website

You may browse the Site and use its contact, chat, and newsletter features for legitimate inquiries about our services. You agree not to: scrape, harvest, or systematically extract content from the Site; attempt to gain unauthorized access to the Site or any systems connected to it; use the Site to transmit malware, spam, or unlawful content; or misrepresent your identity when contacting us.

All text, graphics, logos, and other content on the Site, excluding client work shown in our portfolio (which remains the property of the respective client unless stated otherwise), is owned by Zenvyx or its licensors and may not be copied or reused without permission.

4. Our Services

Zenvyx provides AI automation, custom software development, website and e-commerce development, AI agents, and related digital services (the “Services”). Descriptions of Services on the Site are general and illustrative; the exact scope, deliverables, timeline, and price for any engagement are defined in a separate proposal, quote, statement of work, or written agreement (a “Project Agreement”) between Zenvyx and the client before work begins.

These Terms apply to every Project Agreement unless the Project Agreement expressly states otherwise.

5. Payment

Unless otherwise agreed in writing, projects require an upfront deposit before work begins, with the remaining balance due upon delivery or launch. The deposit is non-refundable once work has started, as it secures time and resources allocated specifically to your project.

Invoices are payable within the timeframe stated on the invoice. Late payments may result in paused work, delayed delivery, or, for amounts significantly overdue, suspension of any live systems or hosting Zenvyx manages on the client's behalf until payment is received. Zenvyx may charge interest or a late fee on overdue balances where permitted by law.

All prices are exclusive of any applicable taxes unless stated otherwise.

6. Client Responsibilities & Delays

Timely delivery depends on the client providing feedback, approvals, content, credentials, and other materials when requested. Delays caused by the client (including late feedback, late payment, or late delivery of required materials) will extend the project timeline accordingly and are not attributable to Zenvyx.

Requests that go beyond the scope defined in the Project Agreement are treated as a change order, which may affect price and timeline and requires written agreement before Zenvyx proceeds.

7. Intellectual Property

Upon full and final payment for a project, ownership of the final deliverables created specifically for the client (such as custom code, designs, and content produced for that project) transfers to the client, except for: (a) Zenvyx's pre-existing tools, frameworks, internal libraries, and general know-how, which Zenvyx retains and may reuse in other projects; and (b) any third-party or open-source software, which remains governed by its own license.

Zenvyx retains the right to display completed work, including screenshots, descriptions, and general outcomes, in its portfolio and marketing materials, unless the client and Zenvyx agree otherwise in writing (for example, under a signed non-disclosure or confidentiality agreement).

8. Post-Launch Maintenance & Support

Unless the Project Agreement states otherwise, Zenvyx provides a free 30-day window after delivery or launch to fix defects that existed at the time of delivery and are reported within that window. This free period does not cover: new features, content changes, third-party service or API changes, hosting incidents outside Zenvyx's control, or issues caused by changes the client or a third party made to the delivered system.

Ongoing maintenance, hosting management, monitoring, content updates, and new feature development after the free window require a separate maintenance agreement or paid engagement. Delivery of a project does not include an ongoing obligation to maintain, update, or support it indefinitely at no cost.

9. Warranties & Disclaimers

The Site and our Services are provided “as is” and “as available.” Zenvyx does not guarantee that the Site or any delivered system will be uninterrupted, error-free, or completely secure, and does not guarantee specific business outcomes (such as increased revenue, leads, or efficiency) from any automation, software, or website we build.

Any content generated by the chat widget or similar AI-based features on the Site is produced automatically and may be inaccurate or incomplete. It is provided for general information only and does not constitute professional, legal, financial, or technical advice.

10. Limitation of Liability

To the maximum extent permitted by law, Zenvyx's total liability for any claim arising from the Site or any Services will not exceed the amount actually paid by the client for the specific project giving rise to the claim in the twelve (12) months preceding the claim.

Zenvyx is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages, except where such limitation is not permitted by applicable law.

11. Third-Party Services

Projects delivered by Zenvyx may rely on third-party platforms, APIs, hosting providers, or services (for example, cloud hosting, payment processors, or AI providers) that are outside Zenvyx's control. Zenvyx is not responsible for outages, changes, or discontinuation of such third-party services, though we will make reasonable efforts to help clients adapt when they occur.

12. Termination

Either party may terminate a project as set out in the applicable Project Agreement, or, where none exists, by written notice. Upon termination, the client remains responsible for payment for work completed and expenses reasonably incurred up to the termination date; any non-refundable deposit already paid is not returned.

13. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Moldova, without regard to conflict-of-law principles. Any dispute arising from these Terms or our Services that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of the Republic of Moldova.

14. Changes to These Terms

Zenvyx may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date and takes effect immediately upon posting. Continued use of the Site or our Services after changes are posted constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms can be sent to zenvyx@proton.me or by phone at +373 780 20 690.